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Owen W Brown

Information Technology and Services, Banking

Owen W Brown

Owen W Brown's Bio:

Manage cross-functional teams tasked with identifying, documenting, and eliminating the causes of Service Interruption. 15-year Information Technology Professional who specializes in Highly Collaborative Meeting Facilitation, Root Cause Analysis, Problem Management, Incident Management, Report Development, and Trend Analysis.

Owen W Brown's Experience:

  • Vice President; Business Technology Integration; Global Event & Problem Management at Bank of America

    Collaborate with business executives, and infrastructure subject matter experts. Research, coordinate, and facilitate reviews of high profile interruptions of service. Ensure the effectiveness of review meetings with groups from ten to a hundred participants. Manage and direct investigations to identify, document, and manage corrective actions to ultimately eliminate causes of service interruption.

  • Supervisor - Application Support at Countrywide Financial

    Managed a team responsible for providing Tier 2 support for enterprise level applications. Collaborated with senior management to lower cost per escalation and increase operating efficiencies. Supported ITSM Remedy Service Desk, as well as communications and reporting applications.

  • Supervisor - Technical Trainer and Knowledge Administration at Countrywide Financial

    Partnered with senior management to determine training requirements, identify and utilize subject matter experts to design, develop, write, publish and deliver new training programs. Developed a standardized process for assessing needs and producing meaningful, measurable results for Tier 1 and 2 Support teams.

  • Problem Management Analyst at Countrywide

  • Applications Trainer at New Horizons Computer Learning Centers

    Facilitated positive classroom based learning experiences. Collaborated with local and federal government, small business, and Fortune 500 companies.

  • Consultant - Technical Operations Trainer at Lennox

    Project team successfully deployed operations software to over fifty branch locations across the United States and Canada. Successfully migrated in house systems to corporate standard. Added corporate governance to branch operations.

Owen W Brown's Education:

  • CSME

    ITIL Foundations v3
  • ThinkReliability

    Concentration: Cause Mapping I
  • Dream Catchers, Inc

    Concentration: ITIL Foundations v2
  • Western Kentucky University

    Concentration: Marketing, Economics
    Activities: Sigma Chi
  • Ezell Harding Christian High School

  • Fred J Page High School

Owen W Brown's Interests & Activities:

Most of my free time is spent with my wife and toddler. What is left I spend swimming, bicycling, running, or reading. In the summer when it is too hot in the Phoenix area to be outside, I enjoy Crossfit.

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